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Business intelligence · Jul 2026
Performance
Operational, commercial and customer outcomes across the service organisation
SERVICE REVENUE
£81.4k
14.2% month on month
JOBS COMPLETED
186
22 ahead of plan
FIRST-TIME FIX
92.4%
Target 90%
CUSTOMER NPS
+68
Top quartile benchmark
Revenue vs target
Monthly service revenue · £000s
First-time completion
7-month quality trend
Revenue service mix
Contribution by service line
SLA compliance
Jobs within agreed response target
Engineer scorecard
Utilisation and first-time quality
MR
Marcus Reed
Senior HVAC Engineer
96%
AO
Amara Okafor
Electrical Engineer
94%
LP
Leon Patel
Security Systems Engineer
91%
ST
Sophie Turner
Service Engineer
93%
TB
Tom Brennan
Facilities Engineer
89%
ER
Elena Rossi
Apprentice Engineer
88%
Insight of the month
Generated from operational patterns
Recommended action
Reduce repeat HVAC callouts by standardising belt inspections.
11% of reactive HVAC visits in the last quarter followed a planned visit within 30 days. Adding a tension and wear check to the PPM form could prevent an estimated 18 callouts per year.
£8.7k
potential saving
64 hrs
capacity released