⌘K
Operations control centre · Wed 15 July

The day, in motion.

One connected view of customers, engineers, commitments and commercial performance.
Open schedule
JOBS TODAYLIVE
9
2 complete · 4 live
FIRST-TIME FIXLIVE
92.4%
2.8% above target
AVG. RESPONSELIVE
38m
6 mins faster this month
SERVICE REVENUELIVE
£11,115
14.2% vs last month
ENGINEER UTILISATIONLIVE
78.6%
Target range 75–85%
OPEN QUOTATIONSLIVE
£43.2k
£18.4k decision due
SLA COMPLIANCELIVE
96.8%
1 critical escalation
RECURRING REVENUELIVE
£51.8k
Across 38 agreements
Today's operating board
9 appointments · live dispatch state
View all
06:30
Boiler plant annual service
Meridian Property Group · Elm Court
Marcus Reed
HVAC Service
Complete
07:30
Fire alarm weekly test
Kestrel Distribution · Kestrel DC1
Leon Patel
Fire & Security
Complete
08:00
Distribution board thermal survey
Clearwater Laboratories · Clearwater Labs
Elena Rossi
Electrical
Awaiting Parts
08:30
AHU 3 – loss of airflow
Alder & Rowe Hotels · Alder House, Southbank
Marcus Reed
HVAC Repair
On Site
09:00
Emergency lighting inspection
Brackenwood Schools Trust · Brackenwood Academy
Amara Okafor
Electrical
Travelling
10:00
Access control reader fault
Meridian Property Group · Meridian House
Leon Patel
Security
On Site
13:00
Cold room PPM
Nori Kitchen Group · Nori Kitchen, Soho
Sophie Turner
Refrigeration
Assigned
14:00
Water pressure investigation
Thames Dental Partners · Thames Dental, Battersea
Tom Brennan
Plumbing
Booked
15:00
Kitchen extract fan vibration
The Grain House · The Grain House
Unassigned
HVAC Repair
Unassigned
Requires attention
Prioritised by operational impact
3 items
Critical MCCB unavailable
JOB-2846 · Clearwater Labs
SLA escalated · 47 mins waiting
Urgent job is unassigned
JOB-2849 · The Grain House
Best match: Sophie Turner
Quote decision due Friday
Q-1092 · £18,450
Customer viewed twice today
Route optimisation available
Save Amara 31 minutes by swapping afternoon visits
Monthly service revenue
Completed and committed work · £000s
6 MONTHS
Workload by engineer
Today's planned utilisation
MR
Marcus ReedOn site
91%
AO
Amara OkaforTravelling
84%
LP
Leon PatelOn site
78%
ST
Sophie TurnerAvailable
72%
TB
Tom BrennanBreak
69%
ER
Elena RossiOn site
64%
Revenue by service line
Current month · £000s
Live customer activity
Automations and team actions
Live
Engineer arrived on site
Marcus Reed · JOB-2841 · Alder House
12 mins ago
Quotation viewed
Meridian Property Group · Q-1094
26 mins ago
Customer note added
Clara requested service report before 17:00
42 mins ago
Job completed first time
Leon Patel · JOB-2848 · Kestrel DC1
1 hr ago
SLA escalation triggered
JOB-2846 · replacement MCCB unavailable
1 hr ago
Invoice paid
Alder & Rowe Hotels · INV-3812 · £3,240
2 hrs ago